FAQ

FAQ

1. What materials are your products made of?

All Hanna's Handmade items are crafted from high-quality Finnish wool, especially Finnsheep wool. It's a natural, breathable, and durable material—perfect for Nordic conditions.

2. Are the products handmade?

Yes! Every item is handmade with care in Kirkkonummi, Finland. Each scarf, beanie, and pair of mittens is unique—you won't find two exactly alike.

3. How should I care for wool products?

We recommend airing out your wool items regularly and hand-washing them in lukewarm water with a wool-friendly detergent when needed. Avoid machine washing and heavy scrubbing to preserve softness and shape.

4. Can I order products internationally?

At the moment, we only deliver within Finland.

5. How long does delivery take?

Domestic orders are typically delivered within 3–7 business days. You'll receive a tracking link once your order is shipped.

6. Can I return a product?

Yes, you have a 14-day right of return. The item must be unused and in its original condition. Please contact us by email before returning, and we'll guide you through the process.

7. Do you offer custom orders?

In some cases, yes! If you have specific wishes regarding color, size, or style, feel free to reach out—we'll see what's possible.

8. Do your products come with a warranty?

While handmade items don't carry a formal warranty, we're happy to repair or replace any product that shows a clear manufacturing defect.